Terms & Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE. By using this website, you signify your agreement to these Terms and Conditions. If you do not agree to these Terms and Conditions, do not use this website. Primeimprint.com reserves the right to modify these Terms and Conditions at any time without notice.

Restrictions on Use of Materials

This website is copyright protected. Any text or graphic material you copy, print, or download is licensed to you by Primeimprint.com. for your personal, non-commercial home use only, provided that you do not change or delete any copyright, trademark or other proprietary notices. This website is controlled and operated by Primeimprint.com, from its offices within the state of Illinois, USA.

Disclaimers and Limitation of Liability

Primeimprint.com may change, move or delete portions of, or add to this website at any time. The materials in this website are provided as is and without warranties of any kind either expressed or implied. Primeimprint.com does not warrant or make any representations regarding the use or the results of the use of the content or other materials in this website in terms of their correctness, accuracy, reliability, or otherwise.

All materials, including without limitation, press releases and other documents. reproduced on this website are as of the original date of publication. The fact that a document is available on this website does not mean that the information contained in such document has not been modified or superseded by events or by a subsequent document. Primeimprint.com has no duty nor policy to update any information or statements contained on this website and, therefore, such information or statements should not be relied upon as being current as of the date you access this website. Moreover, any portion of the materials available on this website may include technical inaccuracies or typographical errors. Changes may be made from time to time without notice to the materials available on this website and to the products described on this website.

Under no circumstances, including, but not limited to, negligence, shall Primeimprint.com be liable for any special or consequential damages that result from the use of, or the inability to use the website, even if Primeimprint.com or its representative has been advised of the possibility of such damages. In no event shall Primeimprint.com be held liable to you for any damages, losses, and causes of action, whether in contract, or otherwise exceed the amount you paid to Primeimprint.com, if any, for products purchased on this site.

Applicable law may not allow the exclusion of implied warranties, or the above limitations of liability, so the above exclusions may not apply to you.

Links to Other Web Sites

Primeimprint.com makes no representation whatsoever regarding the content of any other websites that you may access from this website. When you access a non-Primeimprint.com website, please understand that it is independent from Primeimprint.com and that Primeimprint.com has no control over the content on that website. A link to a non Primeimprint.com website does not mean that Primeimprint.com endorses or accepts any responsibility for the content or use of such website.


Should any viewer of a document on this website respond to Primeimprint.com with information including feedback data, such as questions, comments, or suggestions regarding the website, or its content, such information shall be deemed to be non-confidential and Primeimprint.com shall have no obligation of any kind with respect to such information. Primeimprint.com shall also be free to reproduce, use, disclose, display, transmit, create derivative works, and distribute the information to others without limitation, and to authorize others to do the same. Further, Primeimprint.com shall be free to use any ideas, concepts, know-how or techniques contained in such information for any purpose whatsoever, including, but not limited to, developing, manufacturing and marketing products and other items incorporating such information. This paragraph is not intended to apply to any personal information about you, such as name, mailing address and e-mail address, the use of which will be governed by Primeimprint.com Privacy Statement.

In consideration of Primeimprint.com continuing efforts to enhance and improve these products and to respond to feedback from users, you agree to transfer such ideas, concepts, know-how and techniques to Primeimprint.com without any compensation. You agree to execute any and all documents that Primeimprint.com may reasonably request in connection with confirming Primeimprint.com ownership of and unlimited right to use such ideas, concepts, know-how and techniques.

You are solely responsible for the content of any comments you make. You agree that no comments submitted by you to this website will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary rights; be or contain libellous or otherwise unlawful, abusive, or obscene material or constitute the misappropriation of the trade secrets of any third party; and disparage the products or services of any third party. You agree not to submit any personal information, other than your email address or user name, through email sent to other users or messages posted on this website by you.


This Agreement is effective unless and until terminated by either you or Primeimprint.com. You may terminate this Agreement at any time by no longer using this website, provided that all prior uses of this website shall be governed by this Agreement. Primeimprint.com. may terminate this Agreement at any time and without notice, and accordingly deny you access to this website, in Primeimprint.com. sole discretion for any reason, including your failure to comply with any term or provision of this Agreement.

Terms & Conditions

Check Returns

In all cases where we have a check returned for insufficient Funds we will assess a $50.00 fee.

Net 30 Terms

If you are granted payment terms, you agree that if you are late paying your invoice, a 5% finance charge or the maximum charge permitted by law may be assessed against all accounts with past due balances. You agree to pay all the company’s reasonable attorney’s fees and all collection agency fees incurred in the collection of any amount owed thereunder and not paid when due.

Shipping Delays

Customer agrees that it will not hold Primeimprint.com accountable for delays in delivery. Factory shipment or delivery dates are the best estimates of our team, and in no case shall Primeimprint.com be liable for any consequential or special damages arising from any delay in delivery.

Merchandise Consistency

Please note that we encourage you to take the opportunity to review a sample of the actual product before you order in bulk quantity. It is important that you understand that these samples are representative in nature. While we are very careful about the suppliers we use, manufacturing variations are unavoidable and a natural result of the manufacturing process. By choosing to place and order with Primeimprint.com, you are agreeing to accept merchandise with reasonable manufacturing variances in product material, color and packaging.

Transfer of Ownership of Merchandise

All goods become your property at the time they are accepted by the carrier.


Your submittal of an order and/or your signature on our Order Acknowledgement is a conditional acceptance by Primeimprint.com of your offer to purchase our goods and your acceptance of our terms and conditions. It may contain terms that differ from or add to those contained in your purchase order, should you have one, and to the extent that this is the case, Primeimprint.com hereby expressly conditions its acceptance of your offer on Primeimprint.com assent to the additional or different terms. Your receipt and retention of the goods covered by this invoice shall constitute acceptance of any such additional or different terms. You and Primeimprint.com agree that any contract hereby entered into has been made and is to be construed to the Law of state of Illinois, USA.

Sales Tax

Primeimprint.com is required by law to collect all applicable state and federal taxes for services and goods shipped to Illinois. Customers in other provinces are required to remit taxes. Please consult your tax advisor. Companies, individuals and organizations who are exempt from sales tax should provide us with a copy of their resale certificate by email.

Cancellations and Alterations to Existing Orders

Once a submittal of an order and/or your signature on our Order Acknowledgement is approved and/or payment is received, your order can not be cancelled for any reason.

Claims, Adjustments and Returns

If you have any problems with your order please contact customer service at 1-312-730-2692 within 15 days of receipt. We advise opening your merchandise to review its quality if you do not intend to use it right away. After this time we will be unable to offer any credits, discounts or refunds. Please have your order number available. WE DO NOT ACCEPT UNAUTHORIZED RETURNS. An RMA number will be issued for your return, and must accompany your shipment to PromoKeychai.com. Shipment costs are the responsibility of the sender, and all shipments marked C.O.D. will automatically be returned, at the senders expense. If any problem arises, please call customer service immediately.

Overages and Shortages

This is not applicable to the production of the USB Flash Drives. However if you purchase additional accessories from Primeimprint.com, we try to produce your order in the exact quantity ordered, but this is not always possible due to quality control efforts and fast production machines. We reserve the right to ship and subsequently bill or credit, your charge card or account, for up to 10% over or under the desired quantity.


While we make best efforts to keep our pricing up to date at the time of quote, from time to time actual market conditions may change the price of a product. We reserve the right to change at anytime. If a price is incorrect on an item that you ordered, we will contact you immediately with the most updated price or help you choose a different item that is within your budget.

Site Images

We make best efforts to provide clear and color-correct product images on our site that best reflect the true nature of the products. However, web site images are inherently limited in their ability to communicate color, scale, and detail. We want to remind customers to be careful about making assumptions about products from the site image alone. We strongly urge our customers to order actual samples. If you choose not to evaluate a physical sample, we cannot be held responsible for the difference between the image as it appears on your monitor and the final product.

These terms allow us to create special offers that are valuable and simple. If you have any questions about these terms, please contact your Customer Service Representative.

Payment Policies

All orders placed with Primeimprint.com require 100% of the invoiced total upfront before manufacturing starts.

Alternatively, Primeimprint.com customers may work with their Customer Service Representative and/or Primeimprint.com management to pre-determine payment terms.

We accept payments in any of the following forms.

  • Wire transfer
  • Western Union
  • Money order
  • Cheque
  • Credit Card – online authorized, up to $10,000 max (Visa, MasterCard, American Express)
  • Credit Card – over the phone, up to $5,000 max (Visa, MasterCard)
  • Pre-approved Institutional Purchase Orders
  • PayPal (orders less than $1000)

Any mailed orders with cheques or money orders should include the Primeimprint.com invoice or online order number.

For any pre-approved institutional purchase order, our terms are Net 30 days. You will be billed when your order is shipped to you. All other orders must be paid in advance by one of the approved payment methods. Items purchased by purchase order, money order, cheque or credit card will be processed when we have received this method of payment and have verified it.

In the event payment is not received within thirty (30) days on a purchase order shipment, Primeimprint.com will charge interest on the outstanding balance of 5% annually or the maximum amount allowed by law.

Primeimprint.com shall also be entitled to commence collection proceedings on any amount outstanding after thirty (30) days and purchaser, by accepting the goods purchased consents to personal jurisdiction to the state of Illinois.

When payment is complete and verified, your order is placed and production begins. Orders cannot be altered or cancelled once the order is placed.


PRICING: Please note that all prices are in Canadian dollars. Shipping costs are included in the overall cost of your purchase; but, only reflect a three day delivery courier service or slower. Customers requiring faster delivery will be billed accordingly.

ORDER PROCESSING: After you submit your order, you will receive an email confirmation that your order was placed. At this time your payments is due in full.

Orders can take up to 4 to 21 business days to reach your location after receipt of cleared payment, and once your artwork and files for loading are received and approved. Prices of items and shipping charges are subject to change at any time. Shipping will be added to your total at time of checkout.

If your order requires a RUSH status, higher fees may apply for Express Shipping. In a case where an incorrect shipping address was given, and additional fee’s are charged to Primeimprint.com by the shipping carrier, those will fee’s will be passed onto the customer.

SHIPPING PRICES: Fixed Shipping prices will be added to the total price of your order at checkout. Shipping prices may be higher for oversize packages then originally quoted. We will notify you after placing your order if this is the case.

SHIPPING METHODS: Most of our items are shipped by UPS, FedEx and by Canada Postal Service. If the situation warrants, we may elect to ship by some other carrier.

Higher shipping fees will apply to all orders going to Alaska, Hawaii, Puerto Rico, Guam and all other off shore U.S. territories. Shipping prices may be higher for oversize packages then originally quoted on web site. We will notify you after placing your order if this is the case.

RETURNS: It is very important to us that you be happy with your order. Your satisfaction is our main priority!

If you need to return an item:

Requests for a return or refund must be submitted within 15 days of receipt of product. All custom made imprinted items are not returnable, as they are made to your specifications at the time of order. If there is a problem with your order, we will replace any bad product. Product replacement may take up to 21 days from the time the initial product is received back in our facility for inspection.

Primeimprint.com may at choose, at it’s discretion, to refund in full or part the purchase cost of an order. Customers returning products for refund will grant Primeimprint.com the right to display, distribute, or sell the returned products. Returned products may be used to regain the cost of production, as promotional hand-outs, sample distributions, auction sales, or any other purpose that we may require.


In an effort to process your order and produce it as quickly as possible, once your signature, confirmation, or payment is received your order is no longer able to be cancelled. If you have changes to artwork, design, memory, files, or quantity, please contact your sales rep immediately. All changes will be made on a case by case basis, and may incur a fee.

Primeimprint.com may at choose, at it’s discretion, to refund in full or part the purchase cost of an order.